Last Updated: May 16, 2026

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Customer," "User," "you," or "your") and HRGates ("Company," "we," "us," or "our"), concerning your access to and use of the HRGates software-as-a-service (SaaS) AI Interviewer platform, website (www.hrgates.com), and any associated applications, tools, and services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any applicable Data Processing Agreement (DPA). If you do not agree with all of these Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

1. Description of Services
HRGates provides an automated, artificial intelligence-driven recruitment and interviewing platform. The Services enable employers, recruiters, and corporate entities to screen, assess, and evaluate job candidates ("Candidates") through automated AI video, audio, or text interviews. The system processes Candidate responses, analyzes linguistic data, competencies, and communication styles, and generates evaluation summaries and scoring metrics for the Customer.

2. Account Registration and Security
Eligibility: To use the Services, you must represent a valid legal entity or be an authorized representative acting on behalf of a business. Account Accuracy: You agree to provide accurate, current, and complete information during the registration process and to keep your account details updated. Credentials: You are solely responsible for safeguarding your account credentials (usernames and passwords). You must notify HRGates immediately of any unauthorized use or security breaches. HRGates shall not be liable for any loss or damage arising from your failure to protect your login credentials.

3. Fees, Billing, and Subscription Models
Subscription Plans: Access to the Services is provided based on the specific subscription tier, usage quotas, or enterprise licensing packages agreed upon during purchase.
Billing Cycles: Subscriptions are billed in advance on a recurring monthly or annual basis. All fees are non-refundable unless explicitly stated otherwise or required by law.
Taxes: All fees are exclusive of applicable taxes, levies, or duties (such as VAT or sales tax), which shall be your responsibility. Late Payments: Failure to clear outstanding invoices within the timeframe specified in your order form may result in immediate suspension or termination of access to the Services.

4. Acceptable Use Policy
You agree not to use the Services for any unlawful, discriminatory, or prohibited purposes. Specifically, you agree not to:
Violate any applicable local, national, or international laws, including but not limited to employment anti-discrimination laws, labor codes, and privacy regulations.
Circumvent, disable, or interfere with security-related features of the platform.
Reverse engineer, decompile, or attempt to extract the source code or underlying artificial intelligence models of the HRGates software.
Deploy automated bots, scrapers, or spiders to extract data from the platform without explicit written consent.
Upload, transmit, or distribute any content that contains malware, viruses, or malicious code.
Use the AI evaluation metrics to systematically discriminate against Candidates based on protected traits (e.g., race, gender, religion, age, sexual orientation, or disability status).

5. Candidate Rights and Customer Responsibilities
As the Customer utilizing HRGates to evaluate job Candidates, you are the Data Controller under global data protection laws, and HRGates acts as the Data Processor. You explicitly acknowledge and agree that:
Consent & Transparency: You are solely responsible for establishing the lawful basis for processing Candidate data. You must obtain clear, explicit, and legally binding consent from Candidates before conducting an AI-driven interview, fully informing them of how the AI model evaluates their input.
Human-in-the-Loop: In compliance with global regulations, you agree that HRGates provides decision-support metrics and automated summaries. The final hiring decision, rejection, or advancement of any Candidate must involve material human review. You shall not rely exclusively on automated AI outputs to issue automated rejections without human oversight.

6. Intellectual Property Rights
Our Intellectual Property: HRGates retains all right, title, and interest in and to the platform, including all software, source code, AI models, machine learning weights, proprietary algorithms, user interface designs, logos, and documentation. No license is granted to you except the limited, revocable, non-exclusive right to access and use the platform for your internal business operations.
Customer and Candidate Data: As between you and HRGates, you or your Candidates retain all intellectual property rights to the raw inputs, video files, text transcripts, and documents uploaded to the platform ("Customer Content"). You grant HRGates a worldwide, limited, royalty-free license to host, process, transmit, and display Customer Content solely to provide and maintain the Services.

7. AI Training and Data Utilization
HRGates enforces strict operational boundaries regarding the data ingested into our systems:
No General Model Exploitation: We do not sell Customer Content or Candidate performance data to third parties.
System Optimization: HRGates may utilize anonymized, de-identified, and aggregated data derived from the performance of the system (e.g., error logs, system latency, user behavior metrics, and aggregated analytics) to train, refine, and improve our AI models and ensure system security. This data contains zero personally identifiable information (PII).

8. Limitation of Liability
No Guarantees on Outcomes: HRGates does not warrant or guarantee that the evaluation metrics provided by the AI Interviewer will yield specific recruitment results, ensure candidate success, or prevent bad hiring decisions.
As-Is Basis: The Services are provided on an "as-is" and "as-available" basis, without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Cap on Liability: To the maximum extent permitted by applicable law, in no event shall HRGates, its directors, or employees be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total aggregate liability for any claims arising out of or relating to these Terms shall not exceed the total amount paid by you to HRGates in the twelve (12) months preceding the event giving rise to liability.

9. Termination
By Customer: You may terminate your subscription at any time through your account dashboard or by contacting support, subject to the billing terms of your active cycle.
By HRGates: We reserve the right to suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms, commit fraud, or fail to pay outstanding fees.
Data Retrieval: Upon termination, your right to use the Services ceases immediately. You may request an export of your Candidate data within thirty (30) days of termination, after which HRGates reserves the right to permanently delete all data in accordance with our data retention schedule.

10. Governing Law and Dispute Resolution
These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which HRGates is incorporated, without regard to conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the competent courts of that jurisdiction.

11. Amendments to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice via email or a platform notification prior to any new terms taking effect. Your continued use of the platform after the effective date constitutes acceptance of the amended Terms.

12. Contact Information
For any questions regarding these Terms, please contact us at: legal@hrgates.com or use the contact form below.